Privacy Policy

Privacy Policy

At Dwarka Taxi, your trust means everything to us. When you book a ride or interact with our services, you share personal information with us. And we treat that trust with utmost respect and responsibility.

This Privacy Policy outlines how we collect, use, protect, and share your data when you use our taxi services in Dwarka, or nearby areas. We’ve kept it simple, transparent, and easy to understand, just like our service.

1. What Personal Information We Collect – Dwarka Taxi Booking Privacy

To ensure a smooth taxi booking experience, we collect the following information from our customers:

• Basic Info: Name, mobile number, email ID (optional)

• Ride Details: Pickup and drop addresses, travel route, date and time

• Payment Info: UPI ID, transaction ID, or wallet info for digital payments (not saved)

• Device Info: IP address, device type (for online bookings), browser used

• Feedback/Review: Comments, star ratings, complaints, or suggestions you share

Note: We only collect the information that is truly needed to offer a better, safer and more reliable experience.

2. How We Use Your Information – Transparency You Can Trust

Your data is collected to serve you better and not for anything shady. Here's how we use your details:

• To Book Your Rides: Pickup and drop location, time, and contact to confirm your booking

• To Provide Customer Support: If you need help, your data helps us solve your issue faster

• For Ride Tracking and Safety: Some basic location details are used for route and safety tracking

• To Send Updates: SMS/WhatsApp confirmations, ride status, and promotional offers (opt-in only)

• For Service Improvement: We use feedback and booking patterns to improve routes and service quality

Promise: We don’t sell your data to third parties. Period.

3. Data Protection and Security – How We Keep Your Info Safe

At Dwarka Taxi, we follow standard and strong security measures to ensure your data stays private and protected.

• SSL Encryption: All online bookings are protected via Secure Socket Layer encryption

• No Data Storage of Cards/UPI: We don’t store sensitive financial information

• Firewall and Secure Servers: Our backend is protected with updated security tools

• Employee Access Restrictions: Only limited, authorized staff can access customer data

Heads up: While we take every step to protect your info, no digital platform is 100% foolproof. But we assure you, your data is as safe as it can be.

4. Information Sharing Policy – When and With Whom

We do not sell or rent your information to third-party marketers or unknown vendors. However, your data may be shared in specific cases to help serve you better or as per legal requirements:

• With Drivers: Your name and phone number are shared with your assigned driver for coordination

• With Law Enforcement: If required by government or court order, we comply with the law

• With Partners: In limited cases (e.g., affiliate travel companies), to complete your booking

• Analytics Providers: Generic, non-personal data may be used to analyse traffic or service issues

Important: We never compromise your privacy or misuse your personal details. That’s our promise.

5. Your Rights as a Customer – You're in Control

At Dwarka Taxi, we believe you should control your data. You have complete rights over your personal information.

You can:

• Ask what data we have collected

• Request us to correct wrong info

• Request deletion of your data (after completing rides or closing your account)

• Opt-out from promotional messages any time

• Update your consent preferences for sharing info

To do any of the above, simply call or WhatsApp us on +91 9825483451.

Reminder: We may keep some info for legal, tax, or dispute-resolution reasons even after deletion request, as per Indian IT laws.

6. Cookies and Online Booking Privacy – Digital Tracking Info

If you’re using our website or any future app-based platform, here’s how cookies and trackers may work:

• Cookies: Small files stored on your browser to help improve your booking experience

• Purpose: Faster site loading, remember ride preferences, track site usage

• No Personal Tracking: Cookies do not store your name, phone number, or payment details

• Option to Disable: You can choose to disable cookies in your browser settings anytime

We use cookies only to improve our user experience. Nothing more.

7. Privacy in Emergency Situations – Safety Comes First

Your safety is our topmost concern. In case of emergencies:

• Your location and contact info may be shared with family, friends, or authorities

• If required, the ride will be auto-shared with emergency contacts

• Our drivers are trained to respond and report emergency situations quickly

We may override some privacy controls to save a life or ensure personal safety in rare cases.

8. Data Retention – How Long We Keep Your Info

• We retain your data only as long as necessary to fulfil the purpose it was collected for.

• For local bookings, data is stored for up to 6 months.

• For outstation or frequent riders, booking records may be kept for 1 year.

• After that, data is deleted or anonymized.

If you are inactive for more than 12 months, your profile (if any) is automatically deleted from our system.

9. Third-Party Links & Services – External Sites Warning

Our website or promotional messages may sometimes link to external websites or payment portals. Please note:

• We are not responsible for their privacy practices

• Always read their privacy policies before entering your data

• Our UPI/payments only link to secure and verified gateways

10. Changes to This Privacy Policy – Stay Updated

From time to time, we may update this Privacy Policy to keep up with technology, regulations, or service changes.

• You’ll be notified via our website or message in case of major updates

• Continued use of our service means you agree to the updated terms

• We recommend checking this page periodically